Terms of Service

Last Updated: May 30, 2026

These Terms of Service govern your access to and use of Velora’s website, products, services, content, checkout, customer support, and related features. By visiting the website, placing an order, creating an account, or interacting with Velora, you agree to these Terms.

1. About Velora

Velora is an online apparel and fashion retailer operating in the United States. Customer support is available at support@velora.com.

2. Eligibility

You must be at least the age of majority in your state of residence or have the consent of a parent or legal guardian to use Velora and place orders. By using Velora, you represent that you have the legal capacity to enter into these Terms or that you are using the website with appropriate consent.

3. Products and Availability

Velora offers apparel, fashion items, and related products. Product availability, sizes, colors, prices, descriptions, promotions, and shipping options may change without notice. Velora may limit quantities, discontinue products, or refuse orders where permitted by law.

4. Product Descriptions, Color, and Fit

Velora makes reasonable efforts to display product details accurately. However, color, texture, scale, and appearance may vary depending on screen settings, photography, lighting, device calibration, fabric composition, manufacturing tolerances, and garment construction. Fit may vary by body type, style, cut, material, and personal preference.

5. Orders and Acceptance

An order confirmation means Velora has received your order request; it does not necessarily mean the order has been accepted. Velora reserves the right to accept, reject, cancel, or limit an order where permitted by law, including in cases of suspected fraud, pricing errors, inventory issues, address problems, payment failure, abuse of promotions, or violation of these Terms.

6. Pricing and Payment

Prices are listed in U.S. dollars unless otherwise stated. Taxes, shipping, handling, duties, and other charges may be added at checkout where applicable. You agree to provide current, complete, and accurate billing and payment information. Payment must be authorized before fulfillment.

7. Promotions and Discounts

Promotions, discount codes, gift cards, and offers are subject to their stated conditions. Unless expressly stated, promotions cannot be combined, applied retroactively, exchanged for cash, transferred, or used after expiration. Velora may modify or cancel promotions where permitted by law.

8. Shipping, Delivery, Returns, and Refunds

Shipping, delivery, returns, refunds, exchanges, and order issues are governed by Velora’s Shipping Policy and Return and Refund Policy, which are incorporated into these Terms by reference.

9. Customer Responsibilities

You are responsible for providing accurate account, shipping, billing, and contact information. Velora is not responsible for delays, failed delivery, lost packages, or additional costs caused by incorrect, incomplete, or outdated information provided by the customer.

10. Account Security

If account features are available, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must promptly notify Velora of suspected unauthorized account use.

11. Prohibited Uses

You agree not to use Velora for unlawful, abusive, deceptive, fraudulent, infringing, harmful, or disruptive purposes. You may not interfere with website security, scrape data without authorization, misuse promotions, submit false information, impersonate others, violate intellectual-property rights, or attempt to disrupt Velora’s operations.

12. Intellectual Property

All website content, including text, images, graphics, logos, product presentation, design elements, layouts, icons, trade dress, and other materials, is owned by or licensed to Velora and protected by applicable intellectual-property laws. You may not copy, reproduce, distribute, modify, sell, exploit, or create derivative works from Velora content without prior written permission.

13. User Content

If you submit reviews, comments, photos, feedback, suggestions, or other content to Velora, you grant Velora a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, display, distribute, adapt, and publish that content for business, marketing, operational, and promotional purposes, subject to applicable law.

You represent that you own or have the necessary rights to submit such content and that it does not violate the rights of any third party or applicable law.

14. Third-Party Services

Velora may use or link to third-party services, including payment processors, shipping carriers, analytics providers, advertising platforms, and e-commerce technology providers. Velora is not responsible for third-party websites, policies, practices, delays, outages, or errors outside Velora’s reasonable control.

15. Disclaimer of Warranties

Velora provides the website and products on an “as is” and “as available” basis, except as expressly stated in these Terms or required by applicable law. Velora does not warrant that the website will be uninterrupted, error-free, secure, or free of harmful components. This disclaimer does not limit any non-waivable rights you may have under applicable consumer-protection law.

16. Limitation of Liability

To the maximum extent permitted by law, Velora will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, loss of goodwill, or business interruption arising from or related to your use of Velora or purchase of products. This limitation does not apply where prohibited by law.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Velora from claims, damages, liabilities, losses, costs, and expenses arising from your misuse of the website, violation of these Terms, violation of law, or infringement of third-party rights.

18. Force Majeure

Velora is not responsible for delay or failure caused by events beyond its reasonable control, including carrier delays, supply-chain interruptions, weather, natural disasters, labor disputes, government action, cyber incidents, payment processor outages, platform outages, or other events outside Velora’s reasonable control.

19. Governing Law and Disputes

These Terms are governed by applicable laws of the United States and any mandatory consumer-protection laws that apply to your place of residence. Any dispute will be handled in a court or forum with lawful jurisdiction, unless applicable law requires otherwise.

20. Changes to These Terms

Velora may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of Velora after changes are posted means you accept the updated Terms.

21. Contact

For questions about these Terms, contact Velora at support@velora.com.