Shipping policy

Shipping Policy

Last Updated: May 30, 2026

This Shipping Policy explains how Velora processes, ships, tracks, and handles delivery issues for orders placed through our online store.

1. Shipping Coverage

Velora ships to deliverable addresses within the United States where carrier service is available. Certain remote locations, U.S. territories, P.O. boxes, APO/FPO addresses, freight-forwarding addresses, or restricted delivery locations may be unavailable, delayed, or subject to cancellation if carrier service cannot be completed.

2. Order Processing Time

Orders are typically processed within 1 to 3 business days after payment authorization, excluding weekends, federal holidays, carrier holidays, and periods of unusually high order volume. Processing time is separate from transit time.

3. Estimated Delivery Time

Standard delivery within the United States typically takes 3 to 8 business days after shipment, depending on destination, carrier availability, weather, operational conditions, and other factors outside Velora’s reasonable control.

Any delivery date or transit time shown at checkout is an estimate, not a guaranteed delivery date, unless Velora expressly states that a specific delivery service is guaranteed.

4. Shipping Charges

Shipping charges, if any, are displayed at checkout before payment. Shipping costs may vary based on destination, order value, carrier, service level, promotions, product weight, packaging, and fulfillment method.

5. Shipment Confirmation and Tracking

When an order ships, Velora will send a shipment confirmation to the email address provided at checkout when tracking information is available. Tracking updates are provided by the carrier and may take time to appear after the label is created.

6. Shipping Time Compliance

Velora aims to ship orders within the time stated at checkout or in this Shipping Policy. If Velora cannot ship an order within the promised timeframe, or if no timeframe is stated within 30 days after the order is placed, Velora will take appropriate action required by applicable law, which may include requesting your consent to the delay or issuing a refund for unshipped merchandise.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Velora is not responsible for failed delivery, lost packages, returned packages, delays, or additional carrier fees caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.

8. Lost, Stolen, or Marked-Delivered Packages

If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, mailbox, parcel locker, building reception, neighbors, household members, and carrier delivery notes. If the package remains missing, contact Velora at support@velora.com.

Velora may assist with carrier investigation where available, but Velora is not responsible for theft, misplacement, or loss after confirmed delivery unless required by law or unless Velora determines that an error occurred in fulfillment.

9. Damaged Packages

If your package arrives visibly damaged, contact Velora at support@velora.com within 7 days of delivery. Include your order number and clear photos of the damaged packaging, shipping label, and item condition.

10. Split Shipments

Velora may ship items from the same order in separate packages or at different times depending on inventory, fulfillment location, product availability, or logistics. If your order ships in multiple packages, separate tracking information may be provided.

11. Order Changes and Cancellations

Velora cannot guarantee that an order can be changed or canceled after it has been placed. If you need to request a change, contact support@velora.com as soon as possible. Once an order has entered fulfillment or shipment, changes may no longer be possible.