Contact Us

At Velora, we are committed to providing a refined, reliable, and attentive customer experience. Whether you need assistance with an order, shipping, returns, sizing, product details, or general inquiries, our support team is available to help.

Customer Support

For all customer-service inquiries, please contact us by email:

Email: support@velora.com

How to Receive Faster Assistance

To help us resolve your request efficiently, please include your order number, the email address used at checkout, your full name, and a clear description of your inquiry. If your request concerns a damaged, defective, incorrect, or missing item, please include clear photos of the product, packaging, and shipping label when applicable.

Order Questions

For questions about an existing order, shipment status, delivery issue, return, refund, or exchange request, contact Velora at support@velora.com.

Product and Sizing Assistance

If you need help choosing a size, understanding garment details, comparing styles, or reviewing product information, our team will provide the most accurate guidance available based on the product description, material composition, fit, and available inventory.

Returns and Refunds

Return and refund requests are handled according to Velora’s Return and Refund Policy. To begin a return request, email support@velora.com with your order number and the item you wish to return.

Privacy and Legal Requests

For privacy-related inquiries, data requests, opt-out requests, legal notices, or intellectual-property concerns, contact Velora at support@velora.com.

Response Time

Velora aims to respond to customer inquiries within a reasonable time. Response times may vary depending on inquiry volume, weekends, holidays, carrier investigations, payment-provider reviews, or the complexity of the request.

Important Notice

Please do not send sensitive payment information, full credit card numbers, passwords, or unnecessary personal information by email. Velora will never ask for your full payment card number, account password, or other highly sensitive credentials through customer support email.